4.1 Engagement Model
Services are typically offered on a project-based or retainer model, as agreed upon in the individual service agreement. A minimum engagement may apply.
Maria VA Services
Welcome to Maria VA Services
Effective Date: 2026-09-18
These Terms and Conditions ("Terms") govern your access to and use of the services provided by Maria ("Maria," "we," "us," or "our"). By engaging Maria for virtual assistant services, you ("Client," "you," or "your") agree to be bound by these Terms. Please read them carefully.
Maria provides professional virtual administrative, creative, and technical support services to individuals and businesses. Our goal is to empower your business by handling essential tasks efficiently and effectively.
Maria offers a range of virtual assistant services, which may include, but are not limited to:
Administrative support (email management, scheduling, data entry)
Social media management and content scheduling
Basic website updates and maintenance
Customer support (non-technical, email-based)
Research and report preparation
Document creation and formatting
Other mutually agreed-upon tasks within the scope of a virtual assistant.
Specific services, scope of work, deliverables, and timelines will be detailed in a separate Service Agreement, Statement of Work (SOW), or project proposal provided to the Client before the commencement of work.
To ensure effective service delivery, the Client agrees to:
Provide clear, complete, and timely instructions and necessary information/materials for tasks.
Ensure access to necessary tools, accounts, or platforms (e.g., project management software, social media accounts) with appropriate permissions.
Designate a primary contact person for communication and approvals.
Provide timely feedback and approvals on deliverables.
Not use Maria's services for any illegal, unethical, or unauthorized activities.
Ensure all materials provided to Maria comply with intellectual property laws and do not infringe on third-party rights.
Services are typically offered on a project-based or retainer model, as agreed upon in the individual service agreement. A minimum engagement may apply.
Primary communication will occur via email at tsunami@seanet.com or through agreed-upon project management tools during business hours (Monday-Friday, 9:00 AM - 5:00 PM PST), unless otherwise specified. We aim to respond to all communications within 24-48 business hours.
Any work outside the agreed-upon scope of an active project or retainer will require a new agreement or an amendment to the existing one and may incur additional charges.
While we strive to meet all agreed-upon deadlines, timely provision of information and feedback from the Client is critical. Delays caused by the Client may impact project timelines.
Fees for Maria's services will be outlined in the specific Service Agreement or SOW. These may include hourly rates, fixed project fees, or monthly retainer fees.
Unless otherwise agreed, invoices will be issued bi-weekly or monthly and are due within 7 days of the invoice date. Payments can be made via [Specify payment methods, e.g., bank transfer, PayPal, credit card].
A late fee of [e.g., 1.5]% per month (or the maximum allowed by law, whichever is less) may be applied to overdue invoices. Services may be suspended or terminated for accounts with outstanding balances exceeding 30 days.
Due to the nature of services rendered, fees for services already completed are generally non-refundable. For retainer-based services, a refund for unused pre-paid hours may be considered upon termination, subject to a notice period and any administrative fees. Project-based refunds will be assessed on a case-by-case basis depending on the project status and agreement terms.
Maria agrees to keep all Client information, data, and business affairs confidential and will not disclose it to any third party without the Client's prior written consent, except as required by law. This obligation of confidentiality shall survive the termination of these Terms.
Upon full payment for services rendered, all intellectual property rights, including copyrights, in the work product created by Maria specifically for the Client under an agreement, shall be assigned to and become the sole property of the Client. Maria retains the right to use such work product in its portfolio for promotional purposes, unless otherwise agreed in writing.
To the maximum extent permitted by law, Maria shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content. In no event shall Maria's aggregate liability for all claims relating to the services exceed the total amount paid by you to Maria for the services in the six (6) months prior to the event giving rise to the liability.
You agree to indemnify, defend, and hold harmless Maria, its employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with (a) your access to or use of the services; (b) your violation of these Terms; or (c) your infringement of any third-party right, including without limitation any intellectual property right or privacy right.
Step 1
The Client may terminate any service agreement with Maria by providing [e.g., 30 days'] written notice. Any outstanding fees for services rendered up to the termination date will be due immediately.
Step 2
Maria reserves the right to terminate services or suspend access to services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the services will immediately cease.
Step 3
Upon termination, Maria will cease all work and provide the Client with any completed deliverables and files pertaining to the work performed up to the termination date, provided all outstanding invoices are paid. Confidentiality obligations shall survive termination.
These Terms shall be governed and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.
Any dispute or claim arising out of or in connection with these Terms or the services provided shall follow this resolution sequence.
First
The dispute shall first be submitted to good faith negotiation between the parties.
Then
If the dispute cannot be resolved through negotiation, the parties agree to consider mediation.
If Unresolved
Failing mediation, the dispute will proceed to binding arbitration in King County, Washington, in accordance with the rules of the American Arbitration Association.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.
If you have any questions about these Terms, please contact us: